Research that survives a steering committee
- Interviews and usability tests
- Jobs to be Done
- Journey maps
- Stakeholder workshops
Fifteen years in enterprise product design. I now spend that craft on a quieter problem: helping people stay in control when software starts making decisions for them.
A Fortune 500 copilot and a live founder product. Different rooms, same discipline. Research first, then the seam where a person still gets to say yes.
Risk analysts at Marsh McLennan were spending four hours a case hunting numbers in PDFs. I designed a closed-loop AI copilot they would actually sign. No rewrite of a 15-year database.
I sat in a government queue for two hours over a billing dispute. Then I interviewed 28 factory owners and built the forensic auditor that finds what the bill never explains out loud.
I began because I was curious about digital tools. That curiosity turned into a career of making complex software feel usable for people who do not have time to decode it.
Today I lead the trust layer between human judgment and agentic AI. As UX Manager at Marsh McLennan I lead a team of four. As founder of OptiBill I took a product from a personal headache to production, end to end.
I am deepening that practice through an Advanced Certification in GenAI and Agentic AI. The certificate is useful. Sitting with users is still the work.
IIT Madras Pravartak · GenAI and Agentic AI · Apr to Dec 2026I have run this process for 15 years. For AI, I add a data-readiness check and a failure-mode pass before any screen is precious.
Sit with users and stakeholders. For AI, audit whether the data is even allowed to leave the building.
Frame the job, map the journey. For AI, name the moments a model must hand the wheel back.
IA, systems, prototypes. For AI, confidence, citation, and the approval gate are first-class UI, not footnotes.
Usability tests, then ship. For AI, Wizard of Oz trials and trust scores before anyone calls it intelligent.
Start with the person. Every time. No exceptions.Aasif Shaikh · Lead Product Designer · 15 years
I am open to Senior and Principal Product Designer roles in B2B, SaaS, fintech, and enterprise. I can lead research, ship with engineering, and bring real AI design judgment into the team.